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We're still able to watch tv (for now) but not for long it sounds like. After a few months of having the TV we noticed dark gray spots when it was a dark part. We seem to be lucky having it last ALMOST 4 years, some people's didn't even last 2. We got online and looked up the issue only to find out this is almost a guarenteed problem with this model of Zenith and cost more to fix than buying a new TV. Luckily it was still under warrenty and Zenith came out and fixed it right away. Then just recently we got a blue spot in the bottom corner that grew across the bottom.
I hope they take care of this no matter if the problem is their parts or their choice of repairman or I'll be the one starting the class action. He loaded up my set and took it to get another engine, he claims to be on the 4th light engine from LG since each one is either wrong for the set or won't work upon installation. After calling LG/Zenith I got the 'we're not responsible but we'll fix your set for free' certified letter. The local repair company began installing the new light engine in my living room but found after complete disassembly that the new engine was not correct and would not work.
As soon as I told the customer service rep the model of my T.V., I heard this pause (as she was expecting me to complain about the Blue Haze) which I did. 6 months ago my T.V. At first, I thought it was the satelite signal. I should have the set back by next week.
and there was language in the letter that stated a disclaimer that LG electronic is not at fault for the the problems that have occured. I signed the letter, sented it back to them and they had a video service in my area come pick up the t.v for repair. A week later, I received a letter from LG explaining that they want to cover all expenses to repair my T.V. To my surprise, the rep told me that they would cover all parts and labor.
My family grew up on Zeniths; 2 Zenith's in a 25 year span. It seem like they established a new unit just for these type of phone calls. started to show the blue haze. Immediately she told me that I had to speak with someone else in another department.
I knew the one year warranty had expired, but I thought I would call LG to get their opinion. How does a $3000 t.v that is 2 years old have problems so quickly. So I started to do some research on the Internet and learned about the famous LG/Zenith blue haze.
There is a fix for the blue line problem that doesn't require light engine replacement. I purchased the 44" version of this TV back in June 04. There is also mention from another poster of a class action lawsuit in Jersey. Please see my posts for details. Within 6 months the dreaded blue line appeared at the bottom. An LG rep on another forum confirmed that excessive heat causes the plastic lens mounts to warp after awhile.(He has since deleted all his posts) I can't post a URL but do a search on E44W46LCD + TriodeGuy and you will find my posts on the other forum.
The manufacturers are criminals. The local repair people didn't even have to come look at it to know what the diagnosis was. This product is a lemon and the manufacturer keeps rolling out the product year after year. My boyfriend bought this TV the first year it came out--he paid almost $6,000 for it. If I had the money and time, I'd sue them. We've have the same green/yellow tinge with loads of blue throughout. It's now almost four years old. Quoted over $1,000 for the repair.
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